What To Look For In A Business Phone System
Factors needs to be considered when you are looking for a business phone system. All of the factors will be dependent on the type of business that you are in and the number of calls that you are receiving. Your needs will be provided as there are various systems that are available in the market today. But whatever type of system that you will be choosing, it is a must that to will be able to provide the needs that you have.
The basic functions that you should look for in a business phone system is what we will be talking about next.
The very first basic function that a business phone system should have is voice mail. The moment that the business will not be able to answer any phone call from its customer, it is a must that they will be able to leave a message on the phone. A good experience is what your customers will have especially for the first time callers if there is a voice mail feature in your phone system. You may get the phones that have a built-in voice mail on it or you can also install an external device to get the feature.
Another thing that would also give your clients a pleasant experience is feature called as music on hold. Providing your clients with music to listen to is a good way of treating them. You can also use a music that is used for your advertising. You can do this by using a recording that is connected to the phone system.
In your business phone system, you should make sure that it has a conference call. This is the feature that allows you to connect to multiple callers at one time. With just one call, you will now be able to have a discussion with multiple callers.
Your business phone system should also have trunking. It is this feature that configures the incoming lines from the local phone company. In a trunk group, you have to install T-1’s which are configured to the phone system in order for this to work. The number of calls that you will receive will be the basis for the configuration. The bugger your business is, the more complex the configuration will be.
A must have basic feature in your business phone system is the auto attendant. Depending in the preference of the caller, the auto attendant is the one that directs it. It can be done depending on the person that they are trying it reach. The moment that the extension is configured it the phone system, it will directly send them to that extension.
Your business phone system should be able to have these basic features.
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